Frequently Asked Questions – The bkyrd FAQ

Q: Can I ship to a P.O. Box?

A: No, a physical street address is required to process and ship your order.

Q: Can I be sure that an item sent to a business will not arrive on the weekend?

A: We do our best to make sure that all items arrive during the week, but we cannot guarantee 100% that they will. For specific questions about your order please call 1-800-930-3615.

Q: What forms of payment do you accept?

A: bkyrd accepts Visa, MasterCard, American Express, and Discover Card credit cards. We also accept ATM cards with a Visa or MasterCard logo. Personal checks can be accepted and product will be shipped after check has cleared the bank.  We do not accept cash or COD shipments.

Q: Will bkyrd charge sales tax on my order?

A: Many items sold on bkyrd are not taxable, however those items which require us to charge sales tax by law are taxed.

Q: What happens after I place my order?

A: When your order is placed on our web site, you will see a “Thank You” page, which will have an online order number, which will serve as a confirmation that your order has been successfully placed in our system. because we strive to always offer free shipping, please note that it will take a few business days for orders destined for outside California and neighboring states to reach a FedEx shipping center. Once your order is shipped by FedEx, a confirmation will also be sent to the e-mail address provided with your order which will include the tracking number.

Q: How can I make a change to my order?

A: Please submit your request on our Contact Us page. A Customer Service Representative will respond to your inquiry.  If your order has not left the grower’s facility we will make every effort possible to adjust your order.

Q: What are your company guarantees?

A: bkyrd offers a 100% customer satisfaction guarantee.  Refunds or replacements will only be given if your order comes damaged or your product does not meet customer satisfaction. Claims must be made within 1 day of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package. Orders sent to an incorrect or incomplete address are not guaranteed. Additional fees will apply to fix and forward the package to the correct address.

Once a delivery attempt has been made, it is the responsibility of customer to make sure the package is accepted. We do not guarantee delivery will be made if there is no one home to accept a package or if the shipping company is unable to deliver a package.

Q: Do you offer a volume discount for large orders?

A: We do not, at this time, offer a discount based on volume. Check back often for great deals on your favorites, though!

Q: How do coupon Codes work?

A: Coupon codes apply to the cost of products applicable to the code only. Shipping and tax will not be reduced with the use of a coupon code. Requirements for code use vary by code and can include total order cost minimum, may apply to only a specific product or grower’s products, among other items. Coupon codes are entered in at the time of checkout. Only ONE coupon can be applied to a single order. If two codes are submitted, we will automatically apply the code that offers the greater discount to your order.

Q: How can I cancel my order?

A: If your order has been processed and already left the grower’s facility we are NOT able to cancel the order, because it is no longer in our possession. You may cancel your order at any time as long as it has not been shipped.